ProLon return policy
ProLon is supplied by L-Nutra Australia. You bought it from them.
L-Nutra is committed to customer satisfaction with its products and services. L-Nutra provides product refunds for unopened or defective ProLon boxes in the following situations:
- Orders cancelled prior to shipment will be fully refunded.
- Customers may return their unopened ProLon boxes within 30 days from ordering the product for a full refund (a processing fee of $50 box applies).
- Damaged product will be replaced at no cost to the customer after product return.
If you need to cancel before shipment
Please contact L-Nutra Australia. It’s possible they can cancel your order. But it might be too late.
If you have purchased ProLon and it has been received by you and you wish to return it then mail your unopened or damaged ProLon box or send it by courier to:
29 Macfarlane Street
SOUTH HOBART TAS 7004
L-Nutra Australia will confirm the receipt of your box and then (if it is unopened) refund you (less a $50 processing fee) or if it is damaged, fully refund you with 14 days.